IMS – Infrastructure Management Services

is a fast growing business contributing upto 40% of the company’s revenues that develops and supports thousands of desktops, laptops, servers, databases and websites. Valuesoft Info infrastructure experts define and deliver the target infrastructure. Our architects are responsible for defining detailed roadmaps for each product and service within their technical domain to take advantage of new technologies.

Our Infrastructure team manages all products and platforms such as desktop, network and database. They are responsible to manage expenses for each product/platform, and service and operational-level agreements. Our team monitors the health and the security of IT systems and escalates issues, performs batch and print operations and manages Incident-problem and change management processes working with application development and infrastructure support. Our team works closely with clients across the Application Development teams and the business units. The team gathers requirements from clients and acts as a trusted and dependable partner.


Valuesoft Info edge is culled from our distinctive restructuring heritage and deep history working across a range of entities in various stages of the lifecycle. Our results-oriented legacy in turnaround management distinguishes us in the marketplace, as we apply those lessons learned to help organizations across the global continuum of healthcare to maximize shareholder value with speed, responsiveness and unmatched quality.

Healthcare Industry Group applies decades of experience in providing services to both failing and challenged companies to build a comprehensive consulting practice offering high quality consulting services throughout a company’s entire lifecycle – from early stage due diligence and strategy services through exit or turnaround advisory services. Our team of regionally based senior professionals, many with C-Level experience, provides actionable strategies to today’s financial, operational and regulatory issues across the entire healthcare continuum.

End User Computing:

  • Service Desk Messaging Services
  • Mobile Device Management
  • Desktop Engineering & Migration Services
  • Desktop Virtualization Unified Communication
  • Directory Services


  • laaS
  • Virtual Desktop as a service
  • Collaboration services
  • Cloud Orchestration layer services
  • Private & Public cloud services

Remote Administration

  • Remote System Monitoring
  • Remote Database Administration (Oracle, DB2, SQL Server)
  • 24X& OS and DB Monitoring
  • Response to Alerts & Issue Tracking & Management

Business Advisory:

  • Sourcing Strategies
  • Emerging Technology Assessments
  • Green IT
  • IT Cost Transparency Solutions
  • Information & Application Security


  • Connectivity Services – DCN, WAN, LAN
  • Collaboration Services – IPT, UC, UCaaS, Telepresence
  • Contact Center Services – IVR, CTI, CRM, Apps
  • Managed Network Services

Cross Functional:

  • Business Service management (BSM)
  • IT Asset Lifecycle Management
  • IT Infrastructure tools
  • PMO & Governance